1. Generalities
By booking a service or purchasing a SoTan product, the customer agrees to these terms and conditions. SoTan reserves the right to modify these policies without prior notice, while remaining committed to transparency, punctuality, and quality in every experience.

2. Tanning services (spray tan at home)

• Appointments must be scheduled and confirmed in advance through SoTan's official channels.

• A clean, enclosed, and ventilated space is required for home services.

• The client is responsible for following the pre- and post-service recommendations to ensure the best results.

• SoTan is not responsible for irregular or short-lived results if the care instructions were not followed correctly.

3. Punctuality and tolerance

• We ask that you arrive on time for your tanning appointment.

• A maximum tolerance of 15 minutes is allowed .

• Once this time has elapsed, the appointment is considered lost and there is no refund .

• If the SoTan team is available to assist you after the grace period, a penalty of $150 MXN will be applied for the extended time.

• In that case, the service can only be performed within a maximum of 30 minutes after the scheduled time . After this time, the service will be considered canceled without refund.

4. Changes, cancellations and refunds of services

• Cancellations or rescheduling must be done at least 24 hours in advance of the appointment.

• Once 24 hours have passed prior to the service, there is no refund .

• If the cancellation or rescheduling is done within 24 hours, the refund will be given as store credit for future use.

• Only one rescheduling per appointment is allowed , within a maximum period of 2 months from the original date.

• Rescheduling must be done in the same area or city where the service was originally booked.

• In the event that the client does not show up (“no show”), the service is considered to have been performed and there is no possibility of a refund or rescheduling.

5. Home self-tanning products

• For hygiene reasons, no returns, exchanges or refunds are accepted on personal use or self-tanning products once delivered or opened.

• It is recommended to carefully review the descriptions and instructions before purchasing.

6. Refunds

• Refunds are issued only as SoTan credit when the cancellation is made within the allowed timeframe.

• This credit can be used for services or products and will be valid for 12 months from its issuance.

7. Intellectual Property
All texts, logos, images and materials on the SoTan website and networks are the exclusive property of the brand and may not be reproduced or distributed without prior written authorization.

8. Contact and customer service
For cancellations, rescheduling, or clarifications, please contact us through our official channels:
📩 Instagram: @sotan.mx
📧 Email: info@sotan.com.mx

📞 Phone numbers by area:

• CDMX West: 55 4339 9624

• CDMX South: 55 1465 3749

• CDMX Satellite: 55 1465 3749

• Querétaro: 442 875 5750

• Puebla: 222 546 0093

• Toluca: 722 181 4972

• Los Cabos: 624 125 1069